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Privacy Policy

Personal Data

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Data Protection Act (PDPA) of Thailand.

Types of Personal Data Collected

We collect the following types of personal data:

  1. Identification Data: Name, age, nationality, date of birth, and age.
  2. Contact Information: Address, contact location, phone number, and email.
  3. Account Information: Payment details and bank account information.
  4. Transactional Data: Service history and purchase records.
  5. Personal Preferences: Username, password, purchase history, and interests in our services.
  6. Technical Data: Google Analytics data, IP address, login data, usage data, and settings (logs).
  7. Marketing Data: Feedback on services and opinions about staff performance.

Sources of Personal Data

We collect your personal data from the following source:

Directly from You:

  • During account registration or when submitting a request to exercise your rights with us.
  • When subscribing to our advertising or marketing materials.
  • Through voluntary completion of surveys.
  • By collecting data from your platform usage via browser cookies.
  • Through inquiries or communication via email, phone, or other channels.
  • When purchasing services or products from us.

Purposes of Data Processing

We process your personal data for the following purposes:

  • To create a database for analyzing and offering benefits tailored to your interests.
  • To facilitate payment for the services or products you purchase.
  • To manage post-service processes, such as collecting feedback, responding to inquiries, or submitting service requests.
  • To verify your identity for secure account access.
  • To conduct market research and manage customer relationships.
  • To comply with legal and regulatory requirements.
  • To allow us to transfer personal data to our business group, partners, data processors, or contracted entities, as needed.

Purposes of Data Processing

Once we receive your personal data, we will:

  1. Store it in our computer systems, such as those provided by PhalconHost.
  2. Use it to fulfill the purposes stated under the "Purposes of Data Processing" section.
  3. Share it with employees bound by contracts and related to the scope of the data.
  4. Disclose it on our platform or social media channels for advertising purposes.
  5. Share it with credit reporting agencies for fraud prevention, if necessary.

Data Retention and Storage

Data Retention

Your personal data is stored as follows:

  1. Personal data is kept in soft copy format.
  2. Stored on company devices, such as computers and mobile phones.
  3. Retention duration aligns with the "Data Processing Duration" section.

Data Processing Duration

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, as outlined in the section "Purposes of Data Processing," or to comply with legal, contractual, or regulatory requirements. The duration for which your data is processed depends on the following factors:

  1. Contractual Obligations
    Personal data related to a contract will be retained for the duration of the contract and for an additional period as required for auditing, compliance, or dispute resolution.
  2. Legal Compliance
    Data required for compliance with legal obligations, such as tax records or financial documentation, will be retained as mandated by applicable laws and regulations.
  3. Legitimate Interests
    Data retained for legitimate business interests, such as maintaining operational records or improving services, will be kept only as long as necessary to achieve those objectives.
  4. Consent-Based Processing
    If data processing is based on your consent, we will retain the data until you withdraw your consent or for a reasonable period thereafter.
  5. Archival and Research Purposes
    Data used for historical, research, or statistical purposes will be anonymized and stored for extended durations as permitted by law.

Data Deletion

Once the retention period ends, we will securely delete, anonymize, or destroy your personal data, unless otherwise required by law.

Privacy Policy for External Websites

This privacy policy applies solely to our services and website. If you access third-party websites via links on our site, please review their privacy policies independently.

Personal Data to Be Processed

Details are provided in the Personal Data Protection Policy under the sections "Personal Data We Collect" and "Retention Period of Personal Data."

Purpose and Legal Basis for Data Processing:

Details are specified in the Personal Data Protection Policy under the section "Purpose of Data Processing."

We process your personal data under the following legal bases:

  1. Contractual Obligation:
    This includes activities such as sending receipts to users via email after purchasing services from the company, transferring money to the user's bank account, or fulfilling other contracts agreed upon between the data subject and the company.
  2. Consent:
    Based on your consent provided during the service registration. If you wish to withdraw your consent, you may do so by:
    • Informing us electronically, such as via email or the website.
    • Providing verbal notice, such as through a phone call or in person.
    • Submitting written notice.
  3. Once your request is received, it will be forwarded to the data management team for further processing. Withdrawal of consent will not affect the lawfulness of the data processing conducted prior to the withdrawal.
    Impact of Consent Withdrawal:
    • If you withdraw consent for the use or disclosure of personal data, the company may not be able to provide services or conduct transactions with you. The company reserves its legal rights in this regard.
  4. The service provider cannot collect your personal data without consent, except for the following purposes:
    • For vital interests, such as preventing or addressing threats to life, health, or physical well-being.
    • For historical documentation, archival purposes, research, or statistical purposes.
    • To fulfill contractual obligations in which the data subject is a party.
    • To comply with government regulations or legal mandates, or in exercising the public authority of the data controller.
    • For the legitimate interests of the service provider, data controller, or other legal entities, unless overridden by fundamental rights of the data subject.
    • For public interest as determined by the data controller.

Your Rights

Under the PDPA, you have the right to:

  1. Right to Be Informed: To be notified about the collection of your data, including details such as the method and duration of storage.
  2. Right to Withdraw Consent: To revoke consent for data processing at any time while your data is with us.
  3. Right of Access: To access your personal data and request a copy or disclosure of its source.
  4. Right to Rectification: To request correction or completion of inaccurate or incomplete data.
  5. Right to Erasure: To request the deletion of your data for specific reasons.
  6. Right to Restriction of Processing: To request restricted processing of your data under certain conditions.
  7. Right to Data Portability: To transfer your data to another controller or to yourself for specific reasons.
  8. Right to Object: To object to the processing of your data for specific reasons.

To exercise these rights, contact our Data Protection Officer at info@metierthailand.com. We will respond within 30 days.. You can also review conditions and exceptions under the Personal Data Protection Guidelines (TDPG2.0).

Submitting Requests for Personal Data Management

For requests regarding access, correction, consent withdrawal, or feedback, you can contact our Data Protection Officer through the details provided under "Contact Channels."

Marketing Activities

We may send you updates about marketing activities, promotions, products, or services that may interest you. You can withdraw your consent to receive such information anytime by contacting us at info@metierthailand.com.

What Are Cookies?

Cookies are text files stored on your computer that log your internet usage or website visits.

How We Use Cookies

We use cookies to:

  1. Ensure secure, continuous access to your account on our platform.
  2. Store your platform usage and customized settings.
  3. Analyze your behavior and visits to personalize content and meet your needs.
  4. Improve platform functionality and overall user experience.

Sources of Personal Data

We obtain your personal data in the following circumstances:

  • When you access or use our website, register, or create a user account with us.
  • When you submit forms, including application forms or other forms related to our products and services, whether online or in physical format.
  • When you enter into any agreements with us or provide any documents or information related to your interactions with us or your use of our products and services.
  • When you contact us, such as via phone (calls may be recorded), letters, faxes, meetings, social media platforms, or email.
  • When you use electronic services or access our website, including but not limited to the use of cookies, which we may deploy when you visit our website.
  • When you conduct transactions through our services.
  • When you provide feedback or submit complaints to us.
  • When you register for, enter into agreements for, or participate in contests or promotional activities, including joint promotions with our partners or affiliates.
  • When you use or request services related to our external service providers, such as payment or logistics services.
  • When you visit or use the websites and applications of our partners or affiliates.
  • When you visit or use third-party websites and applications related to our services.
  • When you install applications on your computer, phone, or other devices to access our services.
  • When you connect your account to third-party websites or applications.
  • When you provide us with your personal data for any reason.

How to Contact Us

If you have any questions regarding this Cookie Statement, please email us at info@metierthailand.com

Our Privacy policy statement may also be updated from time to time. If such updates are significant and specifically relate to you or impact your data protection rights, we will contact you to inform you about these updates. However, we recommend that you visit this page regularly to stay up-to-date. For other updates (that are less significant or relevant), no direct communication will be provided.

The privacy policy was last reviewed on 17/01/2025 and has been effective since 17/01/2025.